Terms & Conditions

**Last Updated: January 2026** ## 1. Introduction Welcome to IWACO. These Terms and Conditions govern your use of our website (iwaco-sa.com) and the purchase of products from IWACO. By accessing our website or making a purchase, you agree to be bound by these terms. IWACO is a registered business operating in the Kingdom of Saudi Arabia, specializing in water supply and HDPE infrastructure products. ## 2. Definitions - **"We," "Us," "Our"** refers to IWACO - **"You," "Your"** refers to the customer or website user - **"Products"** refers to all items available for purchase on our website - **"Services"** refers to any services provided by IWACO - **"Website"** refers to iwaco-sa.com ## 3. Product Information ### 3.1 Accuracy We strive to ensure all product descriptions, specifications, and pricing are accurate. However, errors may occur. We reserve the right to correct any errors and update information without prior notice. ### 3.2 Product Availability All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. ### 3.3 Pricing - All prices are listed in Saudi Riyals (SAR) - Prices include VAT where applicable - Prices are subject to change without notice - Promotional prices are valid for the specified period only ## 4. Orders and Payments ### 4.1 Order Acceptance Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order. Order confirmation will be sent via email once accepted. ### 4.2 Payment Methods We accept the following payment methods: - Cash on delivery (for qualified orders) - Bank transfer - Credit/Debit cards (Visa, Mastercard, Mada) - Payment upon pickup at branch locations ### 4.3 Payment Terms - Full payment is required before shipment for new customers - Credit terms may be available for established business accounts subject to approval - Late payment may result in suspension of future orders ## 5. Delivery and Shipping ### 5.1 Delivery Areas We deliver throughout Saudi Arabia. Delivery times vary by location: - Riyadh: 1-2 business days - Jeddah and Dammam: 2-3 business days - Other regions: 3-5 business days ### 5.2 Shipping Costs Shipping costs are calculated based on order weight, volume, and destination. Costs will be displayed before order confirmation. ### 5.3 Risk of Loss Risk of loss and title for products pass to you upon delivery to the carrier. ## 6. Product Warranties ### 6.1 Manufacturer Warranties Products are covered by manufacturer warranties as specified. Warranty periods vary by product and manufacturer. ### 6.2 Warranty Claims To make a warranty claim: 1. Contact us within the warranty period 2. Provide proof of purchase 3. Describe the defect or issue 4. Return the product if requested ### 6.3 Warranty Limitations Warranties do not cover: - Normal wear and tear - Improper installation or use - Damage from accidents or misuse - Unauthorized modifications or repairs ## 7. Returns and Refunds Please refer to our Return Policy for complete details on returns, exchanges, and refunds. ## 8. Intellectual Property ### 8.1 Ownership All content on our website, including text, graphics, logos, images, and software, is owned by IWACO or our licensors and protected by intellectual property laws. ### 8.2 Limited License You are granted a limited license to access and use our website for personal or business purposes related to purchasing our products. ### 8.3 Restrictions You may not: - Reproduce, distribute, or modify website content without permission - Use our trademarks without written consent - Reverse engineer or copy website functionality ## 9. Limitation of Liability ### 9.1 Product Liability Our liability is limited to the purchase price of the product. We are not liable for: - Consequential or incidental damages - Loss of profits or revenue - Installation costs or labor - Damage to property beyond the product itself ### 9.2 Maximum Liability Our total liability shall not exceed the amount paid for the specific product giving rise to the claim. ## 10. Indemnification You agree to indemnify and hold IWACO harmless from any claims, damages, or expenses arising from: - Your use of our products - Your violation of these terms - Your violation of any third-party rights ## 11. Privacy and Data Protection Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. ## 12. Dispute Resolution ### 12.1 Governing Law These terms are governed by the laws of the Kingdom of Saudi Arabia. ### 12.2 Dispute Resolution Process 1. Initial Contact: Contact our customer service to resolve issues 2. Negotiation: Good faith negotiation between parties 3. Arbitration: Unresolved disputes shall be settled by arbitration in Riyadh 4. Court Jurisdiction: Courts of Riyadh shall have exclusive jurisdiction ## 13. Force Majeure We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions. ## 14. Modifications to Terms We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our website constitutes acceptance of modified terms. ## 15. Severability If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. ## 16. Contact Information For questions about these Terms and Conditions, contact us: **IWACO** Email: contact@iwaco-sa.com Phone: +966 11 464 8599 Address: Salah Ad Din Al Ayyubi Rd, Al Malaz, Riyadh 12841